Combine VTO with size recommendations from previous purchases or use a specific size recommendation service to decrease product returns based on a poor fit
Digitize the whole product catalog so that users can select the color and model from the VTO without ordering several models to try at home
Return rate decreased by 9%
>3x customers' session duration increase
Feature improved customer experience and retention rates
Results:
"We truly believe this launch is game-changing for online retail as Visualise helps bridge the online-offline gap for shoppers who want the experience of trying on footwear before they buy."
Zoe Ghani,
CTO at The Iconic
Challenge:
High return rate (37% industry average for customers that "don't like the item", data from GWI.com)